日本麥當勞屢越食品安全紅線
McDonald's Japan apologized to customers on Wednesday after foreign objects were found in its food and said it was taking various steps to supervise manufacturing and its stores to ensure there are no recurrences.
因在其快餐食品中多次發現異物,日本麥當勞近日向消費者道歉。這家公司表示,將採取各種措施來強化監督食品的製作流程和各個店舖,以確保上述事件不再發生。(路透社)
麥當勞控股(日本)公司副總裁青木岳彥表示,麥當勞為造成這些不便和困擾深表歉意,但他強調,類似事件只是“個案”。
A customer complained to the Japanese arm of the fast food giant after finding a foreign body in a serving of potatoes from an outlet in Osaka, two senior vice presidents told a press conference in Tokyo. ?An independent investigation ordered by McDonald's determined that the object was a tooth but concluded that it had not been cooked, said McDonald's staff.
兩名高級副總裁在新聞發佈會上説,一名顧客在大阪麥當勞購買的薯條中發現異物後向公司投訴。由麥當勞指定的一個獨立調查組證實,不明異物是一顆牙齒,但並未經過任何烹調處理。(法新社)
麥當勞方面稱,他們沒能找出這顆牙齒是如何混入食品中的,公司還在調查原因。在麥當勞看來,薯條原料在産地美國遭污染的可能性不大,而餐廳也沒有發現哪名員工的牙齒最近脫落。
The customer, a mother with a small child, told a TV station that the store manager who visited her said the tooth had been "fried". "I received an apology only when the store manager came over," the customer, whose name was not revealed, told the JNN network.
這位顧客是一位小孩的母親,她對一家電視臺説,拜訪她家的麥當勞經理提到這顆牙曾“油炸”過。沒有透露姓名的顧客告訴JNN,“我只是在他來時得到了一句道歉”。(法新社)
事情發生後,這位顧客感到很害怕,因為她有很小的孩子,如果他們吃了這些薯條有可能被這顆牙齒噎到。
The incident is the latest public relations setback for the firm, and comes after a customer found a piece of vinyl inside a chicken nugget at an outlet in the northern city of Misawa. There was a similar case of contamination at a Tokyo branch. The company also said a tiny piece of hard plastic was found in a sundae in the northeastern city of Koriyama in December.
這是麥當勞公共關係惡化的最新一起事件,在此之前,一名顧客在三沢麥當勞購買的麥樂雞中發現了塑膠物。在東京的分店中,發生了類似污染事件。此外,公司也承認,去年12月,在東北部郡山的麥當勞,有一片硬塑膠片混入了新地冰淇淋。(法新社)
麥當勞日本副總裁青木岳彥承認,麥當勞銷售的食品中出現過異物,包括“麥滿分”漢堡中發現塑膠。不過,這些是“個案”,麥當勞的食品安全管理不存在系統性問題。青木岳彥表示,“我們的目標是實現零狀況。我們正竭盡全力一個接一個地處理這些問題”。
The company has said it is investing in measures to improve product quality, such as unannounced audits of suppliers and distribution of more food-quality information to customers.
麥當勞表示,公司正強化各項措施改善産品品質,比如對供應商實施秘密審計並向消費者提供更多食品品質資訊等。(共同社)
麥當勞在日本的門店數量超過3000家,日本麥當勞公司去年10月預計,2014年將凈損失1.43億美元,為11年來首次出現凈損失。從全球看,2014年11月,麥當勞在美國的銷售額下降4.6%,為預期的兩倍。麥當勞全球銷售額下降2.2%,已是連續第六個月下降。受産品安全問題影響,日本麥當勞股價連續6天下跌。(龍二 編譯)
[責任編輯: 宿靜]